Shipping Policy

My goal is to offer you the best shipping options, while keeping product prices honest, no matter where you live

I feel it's dishonest to claim "free shipping" while in fact hiding those costs in the product price as many do.

Real-time calculated rates mean you pay the best price for your product selections, AND the best shipping rates on the day, to get your new purchase to the door on time with out hidden fees!

If you have specific needs, please contact me at james@jameshancox.nz before placing an order. I am always happy to work something out for you, whenever possible, but there's not too much I can do if your new treasure has already shipped :)

The Process

  • Processing time: Order verification and quality checking. I endeavour to process all orders, and send to my manufacturers for dispatch, within 24 hours after the order is placed.

  • Shipping time: This refers to the time it takes for items to be shipped from my manufacturers to your destination. After processing, and leaving the warehouse, items can take between 5 and 14 business days to arrive at their destination. It can take longer from time to time due to conditions beyond our control, and I will reach out to you if I'm aware of any delays.

  • Exceptions: Please check product descriptions for any exceptions to the above stated time frames. Some items I offer are complex in nature, and require particular manufacturing and handling processes. Some I can only offer affordably, to everyone, if we elect for alternate shipping options.

Shipping Policy | James Hancox Photographer